But with no locking front door, it’s no wonder you didn’t feel safe in that Airbnb rental.Īlthough the listing for this property did not specifically mention a locking front door as part of its amenities, you assumed that feature would be included. You were looking forward to a fun girls’ weekend in Puerto Rico. Can you help get our money back? Ericka Wilson, Alexandria, Va. We went to the Marriott, and we remained there for the rest of our trip. Since we didn’t feel safe, we packed our things and left the Airbnb apartment. She continued to refer us back to the owner. We told the Airbnb agent that the rental didn’t feel safe without a locking door. I reached out to Airbnb and expressed our safety concerns. He said that the cleaning lady would come in the morning to train us on how to operate the door. The gate to our Airbnb rental had a broken lock. We took an elevator to the 15th floor to a dingy, narrow hallway with locking gates surrounding each apartment door. We weren’t expecting The Ritz Carlton, but when we arrived at our Airbnb rental, we were very disappointed. My sister and I planned a girls’ getaway to Puerto Rico. So why was the refund request for their three-hour stay rejected? That’s what the sisters want our advocacy team to find out. When that wasn’t possible, they wanted to hit the eject button and get a refund. They didn’t expect luxury, but they did expect to be able to lock the front door. What if you don’t feel safe after you check into your next Airbnb rental? That’s the frightening situation that confronted Ericka Wilson and her sister during a short vacation to Puerto Rico.
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